Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 1 Installer’s Guide to Troubleshooting an Enphase System
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 10 Topic Page How to get further training on Enphase power line communicat
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 11 Envoy and Communications Issues The following sections describe possibl
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 12 LCD is completely blank 1. Try another outlet (just in case). 2. If t
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 13 Networking and Internet Issues The Enphase Envoy Communications Gateway
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 14 Password: admin e. From the Administration menu, select Wi-Fi Con
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 15 LCD shows a non-routable/self-assigned IP address AND shows “-Web” The
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 16 the Envoy Menu button; after two seconds you will see the Envoy menu. C
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 17 The Envoy connects to these servers using their DNS names. If you add f
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 18 Install a broadband router to allow multiple private LAN connections
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 19 Are my power line communication bridges working? Use the status lights
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 2 Contact Information Enphase Energy Inc. 1420 N. McDowell Blvd. Petaluma,
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 20 2. Press and hold the Sync / Reset button for two seconds on each unit
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 21 Power Line Communication Issues between the Envoy & Microinverters
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 22 Microinverters are not detected, or, power line communication level is
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 23 4. There may be a Phase imbalance. Have an electrician evaluate the c
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 24 The LCD displays Device Scan Active, and the Envoy begins a 30-minut
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 25 Power line communications with a Line-side Tap (or Supply-Side, or PLC)
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 26 Using an Aftermarket Filter to Isolate Communication Domains For some l
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 27 Microinverter and PV Module Issues This section describes ways to isol
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 28 For M190, M210, D380 and for M215-60-2LL-S22, S23, or S24, this indi
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 29 The seven-day time-lapse animation of a non-productive, or under produc
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 3 Table of Contents Important Safety Information ...
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 30 3. When the graph displays, select Power: Past 7 days from the drop-do
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 31 with any other events at the site, such as a power-outage, lightning ac
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 32 You can also generate reports for specific modules. From the View tab,
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 33 Messages and Alerts You can view event messages in Enlighten or in the
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 34 ACVOOR (AC Voltage Out of Range) The microinverter reports that the AC
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 35 2. As an alternative, you can check AC voltage in Enlighten. To view t
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 36 ACVOOR in only a few microinverters 1. If the condition alternates amo
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 37 o A step-up transformer installed on site between the primary load cen
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 38 To send the clear-dc-resistance-low message to a microinverter: 1. Fr
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 39 4. Click Send Command. DC Too Low A DC Too Low condition occurs whe
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 4 Microinverter and PV Module Issues ...
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 40 DC Too High The microinverter reports that DC input voltage from the P
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 41 GFI Tripped This condition occurs only with the M215, M190, D380, M210,
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 42 3. In the clear-gfi menu, select set. 4. Click Send Command. Grid
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 43 Microinverter Failed to Report A microinverter that reports a Microinve
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 44 Best Practices Installation sequence Enphase considers following sequen
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 45 Will the array provide power during when it is snowing or hailing? Full
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 5 Important Safety Information Read this First This manual contains import
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 6 WARNING: Risk of electric shock. Risk of fire. Only use electrical syste
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 7 NOTE: The Enphase Microinverters has field-adjustable voltage and freque
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 8 Overview This document describes troubleshooting flows and procedures on
Troubleshooting an Enphase System 2014 Enphase Energy Inc. August 2014 9 Troubleshooting Topics Use the following table to find information on a
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